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Hug Your Customers
--by Jack Mitchell

New! Author takes customer service to a new level with relationship-based, client-comes-first philosophy. p> Recommended by NFDA Member Benito M. Flores - Monterrey, MEXICO

Getting Things Done
--by David Allen

New! Helps busy people accomplish more with less effort and regain control of their lives with practical work-life management system for a stress-free productivity.

Recommended by NFDA Member Philip Conway – Peabody, MA

Educating the Families You Serve about the WHY of the Funeral: A Guide for Funeral Home Staff
--by Alan D. Wolfelt, Ph.D.

New! A practical workbook that will help funeral home staff educate today's families about the value of and need for funerals - and safeguard the future of funeral service